What our clients are saying
Truly successful renovations are the result of good communication and quality craftsmanship delivered by people who care. In an industry where customer satisfaction regularly rates at 60%, year after year, Pioneer Craftsmen consistently achieves a 97% rating from Guild quality - a third-party customer satisfaction surveying company focused exclusively on our industry. See what your neighbours have to say about their Pioneer experience.
We loved working with the team at Pioneer. They were professional, friendly, did exceptional work and treated our home with respect. We will definitely use Pioneer for future renovation projects.
The entire team was great to work with. From the beginning of the process to substantial completion. Everyone was professional, courteous timely and ensured that the job was done right.
They were great to work with. We felt like they really listened to us and met all of our needs throughout the entire process.
I am very glad I chose Pioneer for my home renovation projects!
We have used Pioneer twice and were extremely happy both times. Everyone was a great help through the entire process and we were always kept In the loop. Even the sub contractors had the same customer first mindset
Choosing the Right Renovation Partner
Find a renovation partner who cares about what’s important to you and takes the time at the beginning to truly understand what’s at the heart of what you want to accomplish. Most importantly, they appreciate the emotional connection you and your family have with your home. Ultimately, that connection is what you’re sharing with a renovation team like ours and what our work will be shaping. At Pioneer, we don’t take that responsibility lightly.
So, you’re likely thinking the next step is to ask us about receiving an estimate. An estimate is no problem because you need to know whether or not the time and money you’re about to invest in your home aligns with what you envision. To do this, we need to properly establish your wants and needs which typically surface during our initial design phase.
Maybe you’ve heard the expression ‘free-design estimate’. We don’t do this because our customers demand a level of excellence that can only be achieved by thoroughly planning and collaborating with them. Once we know what your custom kitchen design will entail, we can provide you with an accurate, fixed-cost estimate for the right solution.
Design is a vital part of the whole picture. Be prepared to spend 5% of your overall budget right at the beginning on an exclusively-you design. We can tell you from experience, you’ll be happy you did.
Once you have your design in hand, we get to work on ‘the build’ by assembling your project construction team, including a Project Manager (PM). Unlike others, we also assign a Lead Carpenter who is SOLELY dedicated to your renovation and no one else’s, so you will never hear “Sorry, I’ve got to go to another job site” like you would experience with a general contractor who has WAY too many jobs on the go to give you the care you deserve. These key leads will be with you every step of the way to keep you posted on progress and answer all your questions.
Imagine the peace of mind you’ll have knowing your experienced PM is on top of everything; coordinating all the behind-the-scenes work, sub-trades, materials, regulators and more, to ensure construction goes smoothly. Nothing can compete with an experienced resource that’s dedicated to making your family’s renovation experience a pleasant one.
We’d love to hear more about your project and be the renovation partner you choose! Just give us a call.
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